Refund policy

KAMAB Enterprise — Return & Refund Policy

Last Updated: September 16, 2026

Thank you for shopping with KAMAB Enterprise. We want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, replacements, and refunds may be available.

By placing an order with KAMAB Enterprise, you acknowledge and agree to the terms below, subject to any rights you may have under applicable law.

1. Return Eligibility

We accept eligible return requests made within 30 days of delivery.

To be eligible for a return, the item generally must:

Be unused and in its original condition.
Be in the original packaging, when applicable.
Include all accessories, parts, manuals, and other items that came with the product.
Not show signs of damage caused by misuse, neglect, alteration, or improper handling.

Certain products may not be eligible for return because of their nature or applicable health and safety requirements.

2. Items That Arrive Damaged, Defective, or Incorrect

If you receive an item that is:

Damaged during delivery
Defective
Missing important parts
Significantly different from the product ordered
The wrong item

please contact us within 7 days of delivery.

To help us resolve the issue, we may ask you to provide:

Your order number
A description of the problem
Clear photographs or video of the item
Photographs of the packaging, if the item arrived damaged

After reviewing your claim, we may offer a replacement, partial refund, full refund, or another appropriate resolution, depending on the circumstances.

3. Change of Mind

If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided the product is eligible for return and meets the conditions in this policy.

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.

Original shipping charges may not be refundable for change-of-mind returns.

4. Non-Returnable Items

For health, hygiene, safety, or other practical reasons, certain products may not be eligible for return.

Examples may include:

Personal-care or hygiene products that have been opened or used
Products that cannot be resold for health or safety reasons
Customized or personalized products
Digital products, where applicable
Items clearly identified as final sale
Products damaged through customer misuse or improper handling

If a particular product has special return conditions, those conditions may be stated on the product page.

5. How to Request a Return

Before sending anything back, contact KAMAB Enterprise to request return instructions.

Please provide:

Order Number:
Customer Name:
Email Address:
Product Name:
Reason for Return:
Photos/Videos: When applicable

Important: Please do not send a product to a return address without receiving instructions from KAMAB Enterprise first.

Returns sent without prior authorization may not be accepted.

6. Return Shipping

For eligible returns caused by a customer changing their mind or ordering the wrong product, the customer may be responsible for return shipping costs.

If the return is because we sent the wrong item or the product arrived damaged or defective, KAMAB Enterprise will review the situation and determine the appropriate return or replacement arrangements.

7. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.

Refunds may include the eligible purchase amount but may exclude original shipping charges where permitted by applicable law and this policy.

8. Partial Refunds

In certain circumstances, KAMAB Enterprise may provide a partial refund rather than requiring a return.

This may apply when:

A product has minor cosmetic damage but remains usable.
A product is missing a non-essential component.
Another issue occurs that does not justify a full refund.

The amount of any partial refund will depend on the circumstances.

9. Refund Denials

A refund or return request may be denied when:

The return is outside the applicable return period.
The product has been used or damaged by the customer.
The product is missing significant parts or accessories.
The customer cannot provide sufficient information to verify the order or issue.
The product is listed as non-returnable or final sale.
The return does not otherwise meet the requirements of this policy.

Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable law.

10. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, customers should first check the delivery location, surrounding areas, and with household members or building management.

If you believe your package was lost or stolen, contact us as soon as possible. We will review the tracking information and circumstances and determine what assistance may be available.

KAMAB Enterprise does not guarantee refunds or replacements for packages confirmed as delivered by the carrier.

11. Exchanges

We may offer exchanges for eligible damaged, defective, or incorrect products.

Because product availability can change, an exchange may not always be possible. When an exchange is unavailable, we may provide another appropriate resolution.

12. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests, but orders that have already been processed, fulfilled, or shipped may not be cancelable.

If cancellation is possible, any refund will be processed according to this policy.

13. Third-Party Fulfillment

Some KAMAB Enterprise products may be fulfilled and shipped by third-party suppliers or fulfillment partners.

This may result in:

Separate packages for the same order.
Different shipping times for different products.
Different return instructions depending on the product.

Customers should follow the return instructions provided by KAMAB Enterprise rather than sending products directly to a supplier unless specifically instructed to do so.